What do PCA and CSRT stand for?

A CSRT qualified surveyor is a Certified Surveyor in Remedial Treatments. To achieve this is a lengthy process, which includes a lot of studies, as well as on the job experience. Each candidate sits three test papers – damp, timber and health and safety. This is followed by oral examinations. The pass rate for the exam is very low, if you pass these exams, then you probably know your stuff. All of our surveyors are CSRT qualified, which is part of the criteria to join…

The PCA – Property Care Association. This is our industry’s trade association.

Companies wishing to join the PCA are required to meet and maintain robust membership criteria. These criteria cover aspects of their services including professional qualifications, technical competence, service delivery and financial stability.

In order to maintain membership of the PCA, member companies also have to maintain these standards and are audited regularly to ensure standards are being maintained. This gives consumers confidence that PCA members are robust and reliable companies to provide them with property care services.

I have had several conflicting reports and I don't know what to believe?

Quite simply, look at the qualifications of each surveyor. Most importantly, look for the CSRT or CSTDB qualification.

‘Approved’ status, such as a contractor who says they are “Approved by X, Y & Z” in some cases can mean they are spending enough money with that supplier to get their approved status! Very little, if any vetting may be done, and it’s very rare that this can be trusted as any kind of assurance of quality.

Each CSRT qualified surveyor uses his or her knowledge to come up with recommendations, and these can vary slightly. If the variations are significant, ask to meet your surveyor to discuss the report in person or on the telephone. You can usually get a feel for the knowledge and confidence of the surveyor pretty quickly.

If all else fails, the PCA has independent surveyors, who can be employed to carry out a survey, which can help guide you in the right direction. www.property-care.org

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